- We are seeking a detail-oriented and strategic Business & Operations Analyst to join our team in Spain. This role is critical in supporting data-driven decision-making by analyzing operational performance, planning team capacity, and identifying opportunities for process improvement. The ideal candidate will have strong analytical skills, a proactive mindset, and the ability to communicate insights effectively across departments.
Business & Operations Analyst Consultant
Madrid
Full-time
Permanent employee
Your mission
Your profile
Process Improvement & Root-Cause Analysis
- Identify inefficiencies and propose enhancements to operational processes.
- Conduct root-cause analysis to uncover underlying issues affecting performance and service delivery.
- Collaborate with cross-functional teams to implement and monitor improvements.
- Analyze the workload, capacity, and optimal sizing of resources for each team within the operations area.
- Identify excesses or deficits in staffing and coordinate appropriate adjustments.
- Develop and maintain monthly and annual resource planning models to ensure operational efficiency.
- Evaluate the performance, distribution, and effectiveness of the appraiser network.
- Identify gaps, inefficiencies, and opportunities for optimization.
- Design and deliver regular reports on key operational areas.
- Report individual team status to provide a consolidated view of performance to the Operations Director, leveraging data from the operational dashboard.
- Provide actionable insights to support strategic and tactical decisions.
- Track and analyze lead times and key performance indicators (KPIs) across the operations function.
- Monitor daily compliance with service level agreements (SLAs) and report deviations.
- Highlight trends, anomalies, and areas requiring attention to ensure consistent service delivery.
- Digital Transformation, Automation & AI Integration
- Collaborate with stakeholders to define technological requirements, evaluate solutions, and ensure alignment with business goals.
- Identify areas within operations that are suitable for automation and the application of artificial intelligence.
- Coordinate with IT to support and monitor the implementation of digital transformation initiatives that enhance operational efficiency.
Qualifications
- Bachelor’s degree in Business Administration, Economics, Engineering, or a related field.
- 3+ years of experience in business and operations consulting, analysis, or a similar role.
- Strong analytical and problem-solving skills, including experience with root-cause analysis techniques. Strategic thinker with problem solving abilities
- Knowledge of process improvement methodologies (e.g., Lean, Six Sigma).
- Background in operations consulting is highly valued.
- Intermediate proficiency in data analysis tools (e.g., Excel, SQL, Power BI, Tableau).
- Excellent communication and presentation skills.
- Proficiency in creating and delivering compelling business presentations
- Very high level of English, both written and spoken.
- Ability to work independently and manage multiple priorities.
Why us?
If you are a business and operations analyst expert with a strategic mindset and a passion for delivering accurate and impactful analysis, we would love to hear from you!
- A pivotal role in a growing international group.
- Exposure to cross-border operations, with the opportunity to influence global decision-making.
- A competitive salary and comprehensive benefits package.
- A collaborative, flexible, and international work environment.
- Opportunities for career growth and cross-functional engagement within Accumin’s network.